Careers
Find the right fit for you. Contribute to the health and well-being of others by providing health assessments, Medicare home health services, scheduling, and other patient engagement solutions.
About Us
Focus Care partners with health plans to engage hard to reach member populations, conduct in-home health assessments, do quality gap visits and provide comprehensive call center solutions. Our growing, dedicated team, with over 20 years in case management experience, delivers a 95% member satisfaction rate.
Our Approach
Focus Care’s emotional intelligence training prepares team members to listen, ask questions, and personalize services to meet the needs of each health plan member. That’s how we approach employees, too, to build a culture of compassion, caring, individualism and goal-driven accomplishment.
Skill Development and Training
Clinical
Our network of more than 11,000 national providers uses our NCQA certified patient assessment tool to do a comprehensive review of a member’s health, identify risk factors and chronic conditions, and close quality measure gaps.
We are looking for nurse practitioners, certified for a year or more, and count on the skill and expertise of our local providers.
Call Center
When our customer service member reps get a member on the phone, our proven member outreach strategies and emotionally intelligent interviewing process results in a 78% success rate booking in-home or virtual health assessments.
We also specialize in call center services for the PACE program for the elderly and newly enrolled Medicare member welcome calls.
Love Where You Work
Our strength is our people. You’ll love working with our growing team. We are looking for input, ideas, and new perspectives. We recognize transferrable skills, and will work with you on a career path you can get excited about. There is a lot to love about working with Focus Care:
Rewarding
Make a difference helping Medicare, Medicaid, and ACA populations
Flexible hours
Full and part time work opportunities to supplement income
Independence
Critical thinking, diagnostic skills, and attention to detail rewarded
Competitive benefits
Lucrative pay, Medical, dental, 401K, flexible PTO, and more
Diversity Matters
Focus Care’s team is as diverse as the healthcare populations we serve. We welcome and encourage employees of all backgrounds to contribute to our team culture. Our strength lies in our diversity, and the ability to relate to and communicate with people of all ages, stages, religions, and nationalities across the country.
What Our Employees Say about Us
The Boston Globe named Focus Care a “Top Places to Work”. Here’s what our employees say:
“I have worked for this company for 6 years and have seen many changes. What has not changed is the hard work, dedication, and attention to employee needs that management has shown. Management works hard to provide a good work environment. This job provides an appropriate amount of job work/life balance. I enjoy working for this company and look forward to watching it grow in years to come.”
Supervisor in Woburn, MA
A great place to work!
“Since Covid, Focus Care has had the luxury of offering work from home opportunities. Being a call center we are able to have different contracts with different clients to facilitate multiple job needs, leading ourselves and our staff to consistent growth and learning development in various areas of business. With such a diverse team, supportive management staff, and an abundance of skilled training mentors, Focus Care is a thriving work community. The most enjoyable part of working with Focus Care is seeing how our company continues to grow, with the culture flourishing right along with it. There is no other place I would rather be.”
Quality Support Specialist in Remote
Self-Motivated Team Oriented Workplace
What Our Clients Say
“Focus Care's implementation was one of the smoothest I have ever had. They independently created several electronic tools to assist their field nurses to effectively administer the lengthy face-to-face Health Assessment Tool (created by the SC-DHHS) and our own Telephonic Comprehensive Assessment Tool.”
Testimonial From A Health Plan Customer
“Our members are very pleased with the professionalism of every call. Focus Care providers are visiting with more members every day, and participation goals are higher than expected.”
Call Center Testimonial
From A Health Plan Customer
“My team has been working with Focus Care since 2019. Their leadership team is extremely engaged, responsive and they addressed plan or member-related concerns in a timely, efficient manner.”
Testimonial From A Health Plan Customer
“ I want to compliment you for sending the Focus Care physician. Not sure how I got on the list, but boy am I thankful. It was the best examination and I appreciate it. It was the best thing that happened in many a day to make me feel comfortable about my health being in the hands of my health plan.”
Satisfied Health Plan Member
Open Positions
Overview
Focus Care, Inc. is a national company located just north of Boston, Massachusetts. We specialize in Medicare and Medicaid health risk assessments, care management and other nursing support services. Our Member Service Specialist (MSS) operate in a call center environment, dedicated to timely, thorough, and compassionate member care. In this structured inbound/outbound high call center environment, MSS are responsible for scheduling, data entry, provider relations for all lines of business.
Responsibilities
- As a member of Focus Care, you will be responsible for contacting members of various Health Plan Providers by phone to offer, explain, and ultimately schedule them for either Provider or at – Home Healthcare Based Appointments.
- Adjusting and Resetting appointment dates and times, as required
- Work diligently to meet department goals for productivity, quality, and overall success rate.
- Handle a high volume of outbound calls placed by our provided phone system, and fully explain the services offered to them.
- Handle a high volume of inbound calls to answer member questions as well as other customer service activities
- Return voicemail messages from members to schedule appointments as well as other customer service activities
- Follow approved scripting and talking guidelines when discussing healthcare-based appointments with members, ensure members understand and are comfortable with the information provided.
- Present a positive face to health plan members, and other members of the workforce.
- Leverage Focus Care Systems to maintain member information and appointment information accurately.
- Report member complaints and issues immediately through appropriate, company approved channels.
- Be responsible for the security and privacy of all protected health information that may be accessed during normal working hours.
- Be available, accessible, and accountable to work during established working hours. Follow support processes, comply with organizational structure and security standards, training, performance management routines, and remote monitoring policies.
Requirements
- A desire to work in a fast paced, efficient, and results oriented call center environment
- A strong work ethic and autonomy to stay on task, highly motivated to achieve productivity goals.
- Good communication skills, friendly and conversational with members.
- High level of discretion, ability to maintain confidentiality
- A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times
- An ability to take direction and receive critical feedback
- A shown skillset with regards to Data Entry and Integrity of Data, proficiency with the MS Office Suite of applications.
- Ability to type on average 60 words per minute.
- Must display aptitude for critical thinking, as well as problem-solving acumen.
- Experience with mapping systems preferred
- Healthcare/sales experience preferred
- Previous customer service/ contact center experience preferred
- Must have verified internet service with a minimum download speed of 10 MBPS.
- Principals only. Recruiters, please don’t contact this job post.
- DO NOT contact us with unsolicited services or offers
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem