Careers
Find the right fit for you. Contribute to the health and well-being of others by providing health assessments, Medicare home health services, scheduling, and other patient engagement solutions.
About Us
Focus Care partners with health plans to engage hard to reach member populations, conduct in-home health assessments, do quality gap visits and provide comprehensive call center solutions. Our growing, dedicated team, with over 20 years in case management experience, delivers a 95% member satisfaction rate.
Our Approach
Focus Care’s emotional intelligence training prepares team members to listen, ask questions, and personalize services to meet the needs of each health plan member. That’s how we approach employees, too, to build a culture of compassion, caring, individualism and goal-driven accomplishment.
Skill Development and Training
Clinical
Our network of more than 11,000 national providers uses our NCQA certified patient assessment tool to do a comprehensive review of a member’s health, identify risk factors and chronic conditions, and close quality measure gaps.
We are looking for nurse practitioners, certified for a year or more, and count on the skill and expertise of our local providers.
Call Center
When our customer service member reps get a member on the phone, our proven member outreach strategies and emotionally intelligent interviewing process results in a 78% success rate booking in-home or virtual health assessments.
We also specialize in call center services for the PACE program for the elderly and newly enrolled Medicare member welcome calls.
Love Where You Work
Our strength is our people. You’ll love working with our growing team. We are looking for input, ideas, and new perspectives. We recognize transferrable skills, and will work with you on a career path you can get excited about. There is a lot to love about working with Focus Care:
Rewarding
Make a difference helping Medicare, Medicaid, and ACA populations
Flexible hours
Full and part time work opportunities to supplement income
Independence
Critical thinking, diagnostic skills, and attention to detail rewarded
Competitive benefits
Lucrative pay, Medical, dental, 401K, flexible PTO, and more
Diversity Matters
Focus Care’s team is as diverse as the healthcare populations we serve. We welcome and encourage employees of all backgrounds to contribute to our team culture. Our strength lies in our diversity, and the ability to relate to and communicate with people of all ages, stages, religions, and nationalities across the country.
What Our Employees Say about Us
The Boston Globe named Focus Care a “Top Places to Work”. Here’s what our employees say:
“I have worked for this company for 6 years and have seen many changes. What has not changed is the hard work, dedication, and attention to employee needs that management has shown. Management works hard to provide a good work environment. This job provides an appropriate amount of job work/life balance. I enjoy working for this company and look forward to watching it grow in years to come.”
Supervisor in Woburn, MA
A great place to work!
“Since Covid, Focus Care has had the luxury of offering work from home opportunities. Being a call center we are able to have different contracts with different clients to facilitate multiple job needs, leading ourselves and our staff to consistent growth and learning development in various areas of business. With such a diverse team, supportive management staff, and an abundance of skilled training mentors, Focus Care is a thriving work community. The most enjoyable part of working with Focus Care is seeing how our company continues to grow, with the culture flourishing right along with it. There is no other place I would rather be.”
Quality Support Specialist in Remote
Self-Motivated Team Oriented Workplace
What Our Clients Say
“Focus Care's implementation was one of the smoothest I have ever had. They independently created several electronic tools to assist their field nurses to effectively administer the lengthy face-to-face Health Assessment Tool (created by the SC-DHHS) and our own Telephonic Comprehensive Assessment Tool.”
Testimonial From A Health Plan Customer
“Our members are very pleased with the professionalism of every call. Focus Care providers are visiting with more members every day, and participation goals are higher than expected.”
Call Center Testimonial
From A Health Plan Customer
“My team has been working with Focus Care since 2019. Their leadership team is extremely engaged, responsive and they addressed plan or member-related concerns in a timely, efficient manner.”
Testimonial From A Health Plan Customer
“ I want to compliment you for sending the Focus Care physician. Not sure how I got on the list, but boy am I thankful. It was the best examination and I appreciate it. It was the best thing that happened in many a day to make me feel comfortable about my health being in the hands of my health plan.”
Satisfied Health Plan Member
Open Positions
Job Type: Full-time, Part-Time, Weekends Available
Work Location: Remote
Language: Bilingual
Position Overview
The Member Engagement Sales Representative is responsible for contacting eligible health plan members to educate them on a covered healthcare benefit and schedule in-home or provider-based health assessments.
This role blends customer service, education, and performance-based scheduling. Success is measured by completed assessments, quality interactions, data accuracy, and compliance with healthcare regulations.
This is not a hard sales role, but sales or consultative selling experience is strongly recommended, as success requires confidence in guiding conversations, overcoming objections, and helping members make informed decisions.
Key Responsibilities
- Contact Medicare, Medicaid and ACA members via outbound and inbound calls to:
- Explain Focus Care’s health assessment services
- Address member questions and concerns
- Schedule in-home or provider-based healthcare appointments
- Accurately document member information/appointment details in Focus Care systems
- Adjust, reschedule, and confirm appointments as needed to support completion
- Work diligently to meet individual and team productivity, quality, and completion goals
- Handle a high volume of outbound calls using Focus Care’s provided phone systems
- Manage inbound calls and return member voicemails promptly
- Follow approved scripts, workflows, and talking guidelines to ensure compliance
- Present a professional, friendly, and reassuring experience to members
- Maintain strict confidentiality and security of protected health information (PHI)
- Report on member complaints or issues immediately through approved channels
- Collaborating with Team Leads and peers to support campaign success
- Participate in training sessions, coaching, and team meetings
- Assist with operational tasks, reporting support, and data validation as needed
- Maintain schedule adherence and availability during assigned working hours
- Comply with all company policies, security standards, and remote monitoring requirements
Performance Expectations
Representatives are expected to:
- Consistently meet defined productivity and appointment completion targets
- Maintain strong appointment show and completion rates
- Achieve required quality assurance and compliance standards
- Demonstrate accuracy in data entry and documentation
- Maintain reliable attendance and schedule adherence
Performance is measured through a standardized scorecard that evaluates productivity, quality, compliance, and overall contribution to campaign success.
Qualifications
- Desire to work in a fast-paced, results-oriented call center environment
- Strong work ethic with the ability to work independently and stay on task
- Friendly, conversational communication style with diverse populations
- High level of discretion and commitment to confidentiality
- Ability to comply with a fixed daily work schedule, including breaks and lunch
- Ability to receive coaching and constructive feedback
- Strong data entry skills with a focus on accuracy and integrity
- Proficiency with Microsoft Office applications
- Typing speed of approximately 60 words per minute
- Ability to multi-task across multiple systems while maintaining accuracy
- Critical thinking and problem-solving skills
- Interest in contributing to team success and continuous improvement
- Prior call center, customer service, or healthcare experience preferred (not required)
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem