Open Positions
Overview
Focus Care, Inc. is a national company located just north of Boston, Massachusetts. We specialize in Medicare and Medicaid health risk assessments, care management and other nursing support services. Our Member Service Specialist (MSS) operate in a call center environment, dedicated to timely, thorough, and compassionate member care. In this structured inbound/outbound high call center environment, MSS are responsible for scheduling, data entry, provider relations for all lines of business.
Responsibilities
- As a member of Focus Care, you will be responsible for contacting members of various Health Plan Providers by phone to offer, explain, and ultimately schedule them for either Provider or at – Home Healthcare Based Appointments.
- Adjusting and Resetting appointment dates and times, as required
- Work diligently to meet department goals for productivity, quality, and overall success rate.
- Handle a high volume of outbound calls placed by our provided phone system, and fully explain the services offered to them.
- Handle a high volume of inbound calls to answer member questions as well as other customer service activities
- Return voicemail messages from members to schedule appointments as well as other customer service activities
- Follow approved scripting and talking guidelines when discussing healthcare-based appointments with members, ensure members understand and are comfortable with the information provided.
- Present a positive face to health plan members, and other members of the workforce.
- Leverage Focus Care Systems to maintain member information and appointment information accurately.
- Report member complaints and issues immediately through appropriate, company approved channels.
- Be responsible for the security and privacy of all protected health information that may be accessed during normal working hours.
- Be available, accessible, and accountable to work during established working hours. Follow support processes, comply with organizational structure and security standards, training, performance management routines, and remote monitoring policies.
Requirements
- A desire to work in a fast paced, efficient, and results oriented call center environment
- A strong work ethic and autonomy to stay on task, highly motivated to achieve productivity goals.
- Good communication skills, friendly and conversational with members.
- High level of discretion, ability to maintain confidentiality
- A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times
- An ability to take direction and receive critical feedback
- A shown skillset with regards to Data Entry and Integrity of Data, proficiency with the MS Office Suite of applications.
- Ability to type on average 60 words per minute.
- Must display aptitude for critical thinking, as well as problem-solving acumen.
- Experience with mapping systems preferred
- Healthcare/sales experience preferred
- Previous customer service/ contact center experience preferred
- Must have verified internet service with a minimum download speed of 10 MBPS.
- Principals only. Recruiters, please don’t contact this job post.
- DO NOT contact us with unsolicited services or offers
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare, Medicaid, and ACA Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare, Medicaid and ACA members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem