Privacy Policy

Focus Cares LLC and its direct and indirect subsidiaries, and such entities’ predecessors, successors, divisions, and groups (hereinafter Focus) respects the privacy and values the confidence of its customers, employees, and business partners, and strives at all times to comply with the laws of the countries in which it does business, including those countries in which it collects Sensitive Personal Health Data and other Personal Data. This Privacy Policy describes how Focus collects and uses the personal data you provide on our Website:

This Privacy Policy applies to all of the personal data we collect about you, during personal visit and information collected on our website and systems and any other websites (including mobile access) where this policy is linked to; all of which are referred to as “Site” and “Website” in this policy.

By providing information to us, you expressly agree to this Privacy Policy. This Privacy Policy was last updated on Mar 18 2021. and applies from that date.

We may occasionally amend this Privacy Policy. Any new policy will automatically be effective when it is published on the website. You should therefore return here regularly to view our most up to date Privacy Policy. You should also print a copy for your records.

We do not knowingly collect or process data from anyone under the age of thirteen (13) years old.

Who are we?

Focus Care is a national healthcare vendor offering first-class in-home or virtual Comprehensive Health Assessment programs covering Risk Adjustment Assessments, Gap Closures, Quality Measures and Annual Wellness Visits

What information do we collect?

Most of the personal data that Focus holds is collected directly from its customers/clients engaged with Focus (either directly or through a third party).
Focus also collects personal data that you provide to us on our website, which may include:

  • Contact information – [name, email address, physical mailing address and telephone number];
  • Professional information – [such as your employment background, related information];
  • Responses to surveys – [information you provide in responding to a survey on the website, via an app or email, on the telephone or otherwise];
We also collect information through means such as cookies – for more on this please see the next section below on how we use your information. We collect personal data from you only when you voluntarily provide it to us. You may withdraw your consent to us using your personal data at any time. Finally, we may use publicly accessible information to verify the information we are provided with and to manage and expand our business.

How do we use your information?

We use information collected about you as outlined in this Privacy Policy.


Our primary purpose in collecting your personal data is to provide you with the Annual Wellness Medicare/Mediclaim services. We may use your personal data for the following purposes:
  • To contact you with additional information about Focus’s product offerings;
  • To provide the information, services or support you request and related services after the site visit.;
  • To identify you, and to contact you from time to time with service updates;
  • To send other messages that are useful to the service we provide;
  • To manage our relationship with you and to carry out any related administration;
  • To promote our services, or the services of our partners, including by email and via social media platforms;
  • To compare information for accuracy, and verify it with third parties;
  • To detect, investigate and prevent activity we think may be potentially illegal, unlawful or harmful and to enforce our Privacy Policy and/or our Terms or any other purpose referenced herein or therein; and
  • To carry out research, including market research, statistical research on website traffic, sales and other commercial information to assist us in improving the services we provide to you.

Social Media

Our Site includes social media features, such as the Facebook “Like” button and widgets, such as the “Share this” button or interactive mini-programs that run on our Site. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. This number is identified and logged automatically whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the Privacy Policy of the company providing the feature.

Who may use your information?

We may disclose your personal data to enforce our policies, to comply with our legal obligations or in the interests of security, public interest or law enforcement in any country where we have entities or affiliates. For example, we may respond to a request by a law enforcement agency or regulatory or governmental authority. We may also disclose data in connection with actual or proposed litigation, or to protect our property, security, people and other rights or interests. We share your information with third parties who help deliver our products and services to you. Examples include hosting our web servers, analyzing data, providing marketing assistance, and providing customer service. These companies will have access to your personal information as necessary to perform their functions, but they may not use that data for any other purpose.
We may also share your personal data :

  • With companies in our group and/or our affiliates; or
  • With any third party, you have asked us to share your personal data with – such as Facebook or any other social media site if you have asked us to connect with your account.

You may have accessed our website through a hyperlink from the website of one of our trading partners. If so, you consent to your personal details and purchase information, including behavioural patterns, being shared with that trading partner in accordance with our contractual relationship with them.

If we or any part of our group is sold, or some of its assets transferred to a third party, your personal information, as a valuable asset, may also be transferred to the acquirer, even if they are not in the same line of business as us. Our customer database could be sold separately from the rest of the business, in whole or in several parts. Potential purchasers and their advisors may have limited access to data as part of the sale process. However, the use of your personal information will remain subject to this Privacy Policy.

Similarly, your personal information may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy or administration.

Please remember that when you share information publicly on the Website, for example, a comment on a blog post, it may be indexable by search engines, including Google, which may mean that the information is made public.

Third-party links and services

The website may contain links to third parties websites. We are not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those links or websites before either agreeing to their terms or using those websites.

We may also use Google Analytics to gather statistics on site usage. This may involve the use of cookies. We have explained about cookies above – however, you should also look at Google’s own privacy policy for details of their data collection practices. Google may aggregate data they collect from their various services including Google Analytics, Google Translate, Google Maps and YouTube. You acknowledge and accept that we have no control over Google’s data collection.

If you have asked us to share data with third-party websites (such as social media sites), their servers may not be secure.

Note that, despite the measures taken by us and the third parties we engage, the internet is not secure. As a result, others may nevertheless unlawfully intercept or access private transmissions or data.

How Do We Protect Your Information?

We take what we consider to be appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by Focus reduce vulnerability to security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally.

Where is your information processed?

Focus does not sell, distribute or otherwise transfer Personal Data to third parties, except that Focus may, on occasion, rely on third parties for information technology and data center management purposes, assistance with maintenance and support of computing infrastructure, and to provide additional data processing, storage, or remote recognition resources or systems. In such cases, Focus will only transfer Personal Data to an agent, such as a service provider, vendor or other third party acting as a processor of Personal Data for Focus where such agent has provided assurances that it provides at least the same material level of privacy protection as is required by this Privacy Policy. Where Focus has knowledge that one of its agents is using or sharing Personal Data in a way that is contrary to this Privacy Policy, Focus will take reasonable and appropriate steps to prevent or stop such processing.
We may need to transfer your personal data to the United States, India for the purpose of servicing, implementing, supporting, and maintaining Focus supplied products and services; for management and administration functions; and to comply with Focus’s legal obligations. To the extent applicable, any transfer of your data will be subject to the privacy laws of the US that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

Marketing communications

If you have given permission, we may share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, SMS, text/picture/video message, fax, email, other about products, services, promotions, and special offers that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt-out at any time. See further ‘Your rights, below.

How long do we keep your information?

We will retain your personal data only as long as is necessary for the purposes set out in this Privacy Policy, to deliver services to the relevant Focus customer, in addition to retaining and using personal data as is necessary to comply with Focus’s legal obligations, to resolve customer disputes, and to enforce Focus’s agreements with its customers, after which we will delete it.

Compliance with HIPAA and ISO 27001:2013

Focus provides technical controls and safeguards that support its customers’ compliance policies and procedures.

Although compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) is the responsibility of every healthcare organization, Focus is dedicated to ensuring that its products and services make it easier for them to reach that goal.


Focus has put in place mechanisms to verify its ongoing compliance with this Privacy Policy. Any Focus employee found to have violated the privacy principles in this Privacy Policy will be subject to appropriate corrective actions.

Your rights

Although Focus receives, handles and in some cases, stores personal data, Focus’s customers are typically the owners of such personal data.

As explained above, you have the right to opt-out of receiving communications from us. In addition, to the extent permitted by law, you may have the right to object to the processing of your personal data for direct marketing purposes. If your objection is not to direct marketing in general, but to direct marketing by a particular channel e.g. email or telephone, please specify the channel you are objecting to.