FocusCare

HRA Member Engagement Services:

Much More Than a Call Center

Getting health plan members to schedule the health risk assessments (HRAs) and appraisals they need to optimize utilization takes a dedicated, proven solution. You need services beyond the typical call center to make people comfortable about discussing their health issues and setting up visits.

HRA Member Engagement

HRA member

Much More Than a Call Center

Getting health plan members to schedule the health risk assessments (HRAs) and appraisals they need to optimize utilization takes a dedicated, proven solution. You need services beyond the typical call center to make people comfortable about discussing their health issues and setting up visits.

Member Engagement Matters

Focus Care’s U.S.-based customer service representatives are highly trained member engagement experts who overcome concerns to book health risk assessments with an 85% success rate.

Comprehensive HRA Management Services:

  • Direct mail and targeted letters alerting members before a call
  • Scheduling in-person or virtual assessments with a nurse practitioner
  • Securing telehealth connections
  • NCQA certified patient assessment tool
  • Care coordination and management

Customized Solutions Include:

  • Arranging transportation
  • Reminder calls, emails, and texts
  • Follow-ups and check-ins
  • Scheduling primary and specialist appointments
  • Multi-channel support—phone, email, chat and web portal

Emotional Intelligence in the Age of Robocalls

hra member pre-call
Pre-call Engagement
Contact by postcard,
email, or text before calling.
hra member connect
Connect

U.S.-based representatives
assess needs and
overcome concerns.

hra build trust
Build Trust

Trained CSRs listen and
help your members with
care and empathy.

hra close rate
Close Successfully

85% conversion rate for
health plan risk
assessments.

Our proven outreach strategies and emotionally intelligent support have
earned Focus Care a 95% customer retention rate for more than 10 years.

Our proven outreach strategies and emotional
intelligence support have earned
Focus Care a 95% customer
retention rate for over 10 years.

GETTING TO YES – THE FOCUS CARE WAY

Our numbers are your key to success. Contact us to learn how our approach establishes trust, makes personal connections,
and improves your HRA closure ratio.

Call: 781-376-6938 | Email: gderanian@focuscares.com