Health Risk Assessment (HRA) Engagement Solutions for Health Plans
Getting health plan members to schedule the Health Risk Assessments (HRAs) and appraisals they need to optimize utilization takes a dedicated, proven solution. You need services beyond the typical call center to make people comfortable about discussing their health issues and setting up visits.
Why HRA Member Engagement Matters for Health Plans
Focus Care’s U.S.-based customer service representatives are highly trained member engagement experts who overcome concerns to book health risk assessments with an 85% success rate.
Comprehensive HRA Management & Scheduling Services
- Direct mail and targeted letters alerting members before a call
- Scheduling in-person or virtual assessments with a nurse practitioner
- Securing telehealth connections
- NCQA certified patient assessment tool
- Care coordination and management
Customized HRA Solutions: Reminders, Transportation & More
- Arranging transportation
- Reminder calls, emails, and texts
- Follow-ups and check-ins
- Scheduling primary and specialist appointments
- Multi-channel support—phone, email, chat and web portal
Emotional Intelligence in HRA Outreach: Beyond Robocalls
email, or text before calling.
U.S.-based representatives
assess needs and
overcome concerns.
Trained CSRs listen and
help your members with
care and empathy.
85% conversion rate for
health plan risk
assessments.
Our proven outreach strategies and emotionally intelligent support have
earned Focus Care a 95% customer retention rate for more than 10 years.
Our proven outreach strategies and emotional
intelligence support have earned Focus Care a 95% customer
retention rate for over 10 years.
Getting to Yes: Proven HRA Scheduling Strategies
Our numbers are your key to success. Contact us to learn how our approach establishes trust, makes personal connections,
and improves your HRA closure ratio.
Call: 781-376-6938 | Email: gderanian@focuscares.com