HRA Member Engagement Services:
Much More Than a Call Center
Getting health plan members to schedule the Health Risk Assessments (HRAs) and appraisals they need to optimize utilization takes a dedicated, proven solution. You need services beyond the typical call center to make people comfortable about discussing their health issues and setting up visits.
Member Engagement Matters
Focus Care’s U.S.-based customer service representatives are highly trained member engagement experts who overcome concerns to book health risk assessments with an 85% success rate.
Comprehensive HRA Management Services:
- Direct mail and targeted letters alerting members before a call
- Scheduling in-person or virtual assessments with a nurse practitioner
- Securing telehealth connections
- NCQA certified patient assessment tool
- Care coordination and management
Customized Solutions Include:
- Arranging transportation
- Reminder calls, emails, and texts
- Follow-ups and check-ins
- Scheduling primary and specialist appointments
- Multi-channel support—phone, email, chat and web portal
Emotional Intelligence in the Age of Robocalls
email, or text before calling.
U.S.-based representatives
assess needs and
overcome concerns.
Trained CSRs listen and
help your members with
care and empathy.
85% conversion rate for
health plan risk
assessments.
Our proven outreach strategies and emotionally intelligent support have
earned Focus Care a 95% customer retention rate for more than 10 years.
Our proven outreach strategies and emotional
intelligence support have earned Focus Care a 95% customer
retention rate for over 10 years.
GETTING TO YES – THE FOCUS CARE WAY
Our numbers are your key to success. Contact us to learn how our approach establishes trust, makes personal connections,
and improves your HRA closure ratio.
Call: 781-376-6938 | Email: gderanian@focuscares.com