Getting health plan members to schedule the health risk assessments (HRAs) and appraisals they need to optimize utilization takes a dedicated, proven solution. You need services beyond the typical call center to make people comfortable about discussing their health issues and setting up visits.
Getting health plan members to schedule the health risk assessments (HRAs) and appraisals they need to optimize utilization takes a dedicated, proven solution. You need services beyond the typical call center to make people comfortable about discussing their health issues and setting up visits.
Focus Care’s U.S.-based customer service representatives are highly trained member engagement experts who overcome concerns to book health risk assessments with an 85% success rate.
U.S.-based representatives
assess needs and
overcome concerns.
Trained CSRs listen and
help your members with
care and empathy.
85% conversion rate for
health plan risk
assessments.
Our proven outreach strategies and emotional
intelligence support have
earned
Focus Care a 95% customer
retention rate for over 10 years.
Our numbers are your key to success. Contact us to learn how our approach establishes trust, makes personal connections,
and improves your HRA closure ratio.
Call: 781-376-6938 | Email: gderanian@focuscares.com