Medicare Welcome Call Solutions For Health Plans
Focus Care delivers personalized new Medicare member outreach solutions that drive satisfaction, improve health outcomes, and streamline operations for health plans. We help you navigate the complexities of increasing enrollment, complex member needs, and tightening regulations.
Your Problem. Our Solutions.
Increasing Medicare Enrollment
Health plans are grappling with unprecedented Medicare enrollment surges. This rapid growth puts immense pressure on resources and operational efficiency, which impacts member experience.
Complex Member Needs
A diverse Medicare population with complex healthcare needs requires tailored support. Addressing these requirements while maintaining high service standards can be a significant challenge.
Tightening Regulations
Healthcare regulations are constantly evolving. Health plans must invest in substantial resources to ensure compliance, which diverts focus from other core member-centric initiatives. Let Focus Care help keep you on track.
Satisfaction and Retention
Retaining Medicare members is crucial in an increasingly competitive market where members can change plans annually. Delivering exceptional service, building loyalty, and earning high Star ratings is essential for long-term success.
Engage New Members With Comprehensive Call Center Services
Your members’ first experience with your Medicare plan matters. Navigating healthcare can be overwhelming. Empathetic, straightforward support is not just necessary. It’s a competitive advantage.
Focus Care’s U.S.-based Welcome Call team approaches each new member with empathy and emotional intelligence as they gather pertinent information, explain plan features, and answer questions. We even provide in-home assessment services to get members off to a good start
Be a Star
The way you welcome new members can improve member retention, ensure better quality plan performance, and elevate customer experience metrics that drive favorable CMS Star ratings.
When open-enrollment periods roll around again, members will make decisions based on service. A 2021 McKinsey Medicare Shopping survey showed many Medicare beneficiaries found their onboarding process lacking:
- Only 19 percent were asked to complete a health assessment
- Five percent were asked about social needs
- Less than 10 percent got help enrolling in additional benefits or arranging an in-home provider visit.
Focus Care Gets Onboarding Right
Our customizable services include:
- Welcoming new members to confirm receipt of materials
Introduction to benefits and services - Help navigating the website and finding in-network providers
- Completing surveys and questionnaires
- Registration for introductory meetings and other educational opportunities
Focus Care’s comprehensive member engagement and call center solutions help keep new and current members on track to receive the preventive and acute care services they need to maintain optimal health.
