Member Engagement Services:
Much More Than a Call Center
Reaching health plan members, primary care patients, and other target group populations requires a dedicated, proven approach. Our experience connecting and closing could be what’s missing from your customer engagement capabilities.
Member Engagement Services:
More Than a Call Center
Reaching health plan members, primary care patients, and other target group populations requires a dedicated, proven approach. Our experience connecting and closing could be what’s missing from your customer engagement capabilities.
Services That Ensure Continuity of Care
Focus Care’s streamlined approach helps healthcare operations, large and small, manage their patient and member populations. We can work within any electronic medical record (EMR) or billing system to enter data accurately and ensure quality control.
Comprehensive Call Center Services:
We take care of call center operations so clinical staff can spend more time with patients. Our customized solutions include:
- Scheduling primary and specialist appointments
- Arranging transportation
- Reminder calls, emails, and texts
- Follow-ups and check-ins
- 24/7 healthcare call center availability
- Multi-channel support—phone, email, chat, and web portals
- Medicare welcome calls and onboarding
Health Risk Assessment
Management Services:
- Direct mail and target member letters
- Scheduling assessments
- Telehealth connections
- Care coordination
- Care management
Emotional Intelligence in the Robocall Age
U.S.-based representatives assess needs and overcome concerns.
Trained CSRs listen and help your members with care and empathy.
We get the job done for
providers and patients
Our proven outreach strategies and emotionally intelligent support have
earned Focus Care a 95% customer retention rate for more than 10 years.
Our proven outreach strategies and emotional intelligence support have
earned Focus Care a 95% customer retention rate for over 10 years.
GETTING TO YES – THE FOCUS CARE WAY
Contact us to learn how our approach establishes trust and personal connection and improves call center ROI.
Call: 781-376-6938 | Email: gderanian@focuscares.com