Elevate Member and Patient Engagement with Focus Care

Health plans and ACOs have long struggled to reach members and patients, connect with them, and support them to close gaps in care. Focus Care provides customized member engagement solutions that help organizations complete health assessments, develop analytics, manage appointment scheduling, and streamline access to care.
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OUR SOLUTIONS

Helping health plans and provider organizations close more gaps in care.

Call Center Solutions

At Focus Care, we go beyond traditional call center services. Our U.S.-based member engagement solutions, utilizing emotional intelligence, are designed to create meaningful connections, improve member satisfaction, and drive better health outcomes.

Key Features:

  • Personalized communication strategies
  • Multi-channel engagement (phone, email, SMS, web)
  • Proactive outreach and follow-up
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Health Assessments

Our health assessment services are designed to identify health risks early and provide personalized care plans to manage healthcare effectively. Focus Care’s NCQA-certified assessment tool is thorough and inclusive.

Key Features:

  • Improved member health literacy
  • Early detection of chronic conditions
  • Tailored interventions to reduce health risks
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PACE Engagement

We understand the unique needs of PACE programs and we provide engagement strategies to ensure participants can access the providers, and other services they need, to maintain optimal health and wellness.

Key Features:

  • Enhanced participant satisfaction
  • Improved care coordination
  • Increased program compliance and better health outcomes
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Medicare Welcome Calls

Focus Care’s Medicare Welcome Call program can reach thousands of new Medicare plan members within 30 days of enrollment to gather pertinent information, explain plan features, answer questions, and more.

Services Include:

  • Welcome calls and onboarding
  • Help navigating the website, setting up a portal, and finding plan providers
  • Registering for educational programs
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Schedule your free consultation with our experts today!

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Why Choose Focus Care?

Experience and Expertise

Focus Care is a well-established, U.S. healthcare vendor with the ability to engage and serve your member population nationwide.

Personalized Approach

Our proven outreach strategies and emotionally intelligent support have earned Focus Care a 95% customer retention rate for more than 10 years.

Innovative Solutions

Our NCQA certified patient assessment tool ensures the highest quality health and wellness promotion standards with confidence in CMS data captured.

Return on Investment

We help increase member and patient engagement, improve health outcomes, accelerate reimbursement, and enhance HEDIS and STAR measures.

Want more information? Start here.

We’re here to help you understand how our solutions could benefit your organization. Complete the quick form to the right, and our team will contact you soon.

Our experts will:

  • Discuss your specific business requirements
  • Explain the features, benefits, and services provided by Focus Care
  • Demonstrate how Focus Care’s solutions can help you reach your objectives.